FAQ’s

Q.Why do I get 404 error after login even though application installation was successful?
Or
Q. Why do I get “Requested URL /Sentrifugo/index/loginpopupsave was not found on this server” error?
A. If Rewrite module is not configured properly in your system, you will get Error 404 page after logging into the application. Also, make sure that “Allowoverride None” is replaced with “Allowoverride All” in your Apache configuration file.

Q.Does Sentrifugo support multiple languages?
A. We do not have the feature to change the interface of Sentrifugo from English to any other language. We will keep you posted about the same when it’s ready.

Q.Why do I get a blank page in Step 1 during the Installation Process?
A. Please check your Apache error log file. If apache_get_modules() is the error, use the below methods to resolve the problem:
Method 1 : In php.ini file, remove the string “apache_get_modules” from “disabled_functions =” and restart the apache server. For further reference, please click: http://www.2by2host.com/articles/php-errors-faq/disabled_apache_get_modules/

Method 2: If all the Apache modules (PHP v5.3 or greater, PDO-Mysql extension for PHP (pdo_mysql), Rewrite module (mod_rewrite), GD Library (gd), Open SSL (openssl) related to Sentrifugo are configured properly in your server, follow the below lines to ignore the error and continue your installation process: Go to install/step1.php file, remove the line number 38 and save. ‘mod_rewrite’ => in_array(‘mod_rewrite’,apache_get_modules()),
Note: Sentrifugo runs only on Apache Server.

For any FAQ’s Write Here>>>

Advertisements

100 thoughts on “FAQ’s

    • Currently, the state ‘Telangana’ doesn’t exist in the application, however you can add it in the ‘other’ category. Go to:
      Site Config -> Locations -> States -> Add+ -> Select the Country: as ‘India’ and select the State: ‘Other’. In the field ‘Other State’ enter Telangana.

      Like

    • Hi Christina,

      When you add employees to Sentrifugo, emails containing credentials will be sent to their provided email ids. Approval levels work according to Reporting Managers. For example, an employee’s reporting manager can approve the employee’s leave request.

      Like

      • does it send a mail to HR manger too or for reporting manger only ?
        if it doesn’t is there any notification hr get?

        Like

      • thanks for your response,
        when employee send a leave request Sentrifugo send a mail to his manger but Hr Manger doesn’t receive mail or notification is that how things going?hr manger doesn’t receive any and follow employees leaves through summary only ?

        Like

      • Hi,

        The email ID configured in ‘Email Contacts’ under HR Group will be able to receive email notification regarding the employee leave.
        Go to: Site Configurations -> General -> Email Contacts -> Add. According to a Business Unit, you can configure the group mail.
        Thank you!

        Like

  1. I have login problem on sentrifugo 2.1.1.
    I can successfully login as super admin

    But I can’t login as employee
    It says “You will be able to login on or after 04/06/63”
    I currently set 04/06/63 as organization started date.

    Anyhelp,
    please?

    Thank you so much

    Like

  2. Hi

    Firstly – great product!!!

    Secondly – Is it possible for an employee to request leave, and then their managers, manager to approve it.

    For example, if the employees manager is off sick, could the manager of that manager approve the request?

    Many Thanks
    Spencer

    Like

  3. Excellent HR tool you have put together here. My primary use for it is the Leave Management module. With the way it is currently setup, the leave allocation per employee covers all leave types and does not set individual limits. How do you recommend managing a system where each employee has a variable number of vacation days (10,15,20, etc) and a fixed number of sick days (14) to ensure that each manager knows how many vacation days they are allowed to approve without having to have external listings?

    Alternatively, is multiple leave type tracking on the future feature list?

    Like

    • Hi,
      Thank you for showing interest in our product! Any number of leave days can be allocated manually to employees. An HR can manually allocate 14 sick leave days once every year to every employee. Currently in Sentrifugo, leaves are allocated manually, if you require any customization, kindly contact sales@sentrifugo.com. Thanks!

      Like

    • Hi,
      Kindly go to: HR > Leave Management > Leave Management Options. Add/Edit an option for a business unit/department. Select the option ‘Yes’ for the field ‘Allow Leave Transfers?’. This will enable users to transfer their leaves accumulated in a year to the next year.

      Like

  4. Is there anyway to add custom fields to Employee module ?

    For example, I need to add new tab called “EPF Details” under Employee, which contains EPF fields of employee like EPF number, EPF renewal date. EPF maturity date

    How can i achieve this ? i.e. How to add new tab and fields under it ?

    Please let me know

    Liked by 1 person

      • Hello,

        Can you give me the details on how to add a new tab under Employee and also how can I add a custom field in Employee official details.

        Thanks.

        Like

      • Hi,

        Thank you for showing interest in our product! The only way to add custom modules/fields is to make changes in the code and database. We are sorry to disappoint you, but currently, we don’t have the provision of a technical support team to assist you through the code level changes. In future, we will be having such a support team to help our users. We will keep you posted on that! We appreciate your understanding.

        Like

  5. Is the Recruitment section only for internal/manual entry or is there an ability to have an outside portal link where candidates can apply for the approved positions?

    Like

  6. In our organization we have facility of Comp off if any employee work on any public holiday, right now I am not able to view any option for this.
    Can you tell me any workaround method by which I can achieve this?

    Like

    • Hi Tarun,

      Thank you for choosing Sentrifugo. Sorry to disappoint you, currently Sentrifugo doesn’t have the provision for Comp off.
      You can however create a ‘Comp off’ leave type by following this path:
      HR->Employee Configuration–>Leave Types–>Add, and ask the employee to select that type when he/she is applying for a leave.
      The HR will also need to allocate extra leave days (equivalent to the comp off taken by the employee) to the employee’s leave balance.

      Like

      • Thanks for your reply,

        But I am facing another issue is like comp off can be of half day, but during leave allocation system only allow me/HR to add integer number, no decimal allow like 0.5, how can I achieve this?

        Like

  7. Hi Tarun,

    Hope you have created a leave type for ‘Comp off’ by following the above procedure.
    In Sentrifugo either the admin /HR have the privilege to allocate decimal number of leaves.
    But the employee can select ‘Comp off’ as leave type and select Leave for option as ‘Half day’, then immediately 0.5 days is populated and debited from employee leaves.

    Like

  8. Can not complete installatuin, localhost:81/sentrifugo/Sentrifugo_3.2/success.php aooered in the. Url bar and there is Nothing on the browser.. help please.

    Like

  9. Can HR Manually deduct Leave for the Employee? Suppose any unplanned leave has been taken by the Employee then I just don’t want to deduct one leave directly, I need that there must be an Entry that HR can Add on Employee’s behalf to Keep Record Daywise.

    For this, I’ve already created one category as Unplanned Leave. So I can track how many uninformed/unplanned leaves have been taken during the year for one particular employee.

    Like

    • Hi,
      Currently, in Sentrifugo the HR will not be able to raise a leave request on behalf of an employee. The HR can only deduct leaves directly from the employee’s leave balance from HR > Employees > Click edit against any employee’s name > Click ‘Leave’ sub menu option on left side > Enter a digit with ‘minus’ sign (E.g. -2, -3) to deduct that number of leave days. Thank you!

      Like

    • Hi,

      Employee leave records can be deleted from the database. Following are the tables which deal with leave requests: main_leaverequest main_leaverequest_summary You will need to map the data and delete accordingly.

      Regards,
      Team Sentrifugo

      Like

  10. Is API available so that we can integrate access control devices to the HRMS system. We should be able to input the time worked on a day based on in and out times from the access systems.

    Like

  11. I need to have a field with the employee’s contract renewal date.
    Mars kiddio March 16, 2017 at 1:02 pm asked a similar question, but the answer was not published.
    How can I get this field and get monthly reminders for upcoming contract renewal (or university completion) dates.

    Like

  12. i am using your software, but i want to add custom functionality. will you people please provide the coding structure and guide where and how the programmatic custom changes be applied on your software. any help will be appreciated.

    Like

    • Hi,

      Thank you for showing interest in our product and for your appreciation!! In order to make customizations in the application, you will need to make changes in the code and database. We are sorry to disappoint you, but currently, we don’t have the provision of a technical support team to assist you through the code level changes.

      Like

    • Hi,

      Thank you for showing interest in our product!

      The only way to add custom fields/tabs is to make changes in the code and database. We are sorry to disappoint you, but currently, we don’t have the provision of a technical support team to assist you through the code level changes.

      Like

  13. is there any way that we can have more than one reporting manager? or may be a reporting manager and a sub reporting manager for emoloyees working in 2 or more departments?

    Like

    • Hi,

      Thank you for showing interest in our product!

      We are sorry to disappoint you, the field ‘Is Pre Allocated’ is not functional yet and this will be removed from the page in our future releases.

      Like

  14. i set up the system to evaluate, I just have a small problem with email. system sends email when an employee is added but the forgot password doesn’t send. any ideas

    Like

  15. Is it possible to create folders in the Document Tab for Employees? I would like to be able to organize the different types of documents. Please let me know if there is any work around this.

    Thank you

    Like

  16. I have logged in super admin and allocating leave for next year and enabled leave transfer as “yes” while allocating leave it carry over 10.5 of previous year but actual leave should be 13 for 2018 if that case I have to enter 2.5 in “add/remove leaves” but it is not taking decimal. how to fix this issue

    Like

    • Hi,

      We apologize for the delay.

      Thank you for showing interest in our product!

      We are sorry to disappoint you, currently, you cannot allocate leave in a decimal format, they will need to be whole numbers.

      Like

  17. I have been assigned as management role wherein I see under “employee leave summary”of all employee I want to restrict the report by only my reporting manager and their employees. Is there any option to do in sentrifugo. please advise

    Like

  18. This is a great platform exactly what I have been needing. Everything works fine but under expenses I got to add a trip and I get the dreaded 404 error?

    Thanks

    Like

  19. Using analytic tab, under employee leaves—> employeee leave summary. I am unable to generate report into excel or PDF in analytics tab. There is no error message to deduct this. How to fix this problem.

    Like

    • Hi,

      We apologize for the inconvenience. This is an existing issue and we are working on resolving it. For now, please try limiting your search filters and try not to select and deselect the filter options frequently while generating reports. Thank you!

      Like

  20. Hi,

    Can we configure financial year in Sentrifugo. Example- In our company, leave is not allotted from Jan to Dec. It is allotted from April to March. Is there is any option to configure this?

    Thanks

    Like

  21. I would like to apply 2 half day leave for same leave date with different leave types. If I try to apply second half day with diff leave type its not allowing me to do so. Showing error msg ” leave already applied with that date” however I still have half day leave available. Pls assist me on this.

    Like

    • Hi,

      Thank you for showing interest in our product!

      We are sorry to disappoint you, currently, you can apply only one type of leave per day either it is a full day leave or a half day leave.

      Like

  22. @sentrifugo

    Are there any plans to include a TRAINING module ? it is a must have feature to be able to track employees that study and know their history regarding trainings: diplomas, cost, duration etc…

    Like

    • Hi,

      We apologize for the delay.

      We are sorry to disappoint you, currently, this feature is not available in Sentrifugo. We are working on this feature which will be released in near future. Thank you!

      Like

  23. Hi, I just updated my apache version from 3 to easy apache 4, after then I’m not able to run hr system on that server. I’m getting “500 internal Server Error”. I assigned each version of PHP from 5.4 to 7.2 using WHM one by one but nothing worked. Please help me to fix this issue. thanks!

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s